Appointments

You can now book and manage your appointments via our new app; it’s proven to be 5 times quicker than calling the practice.

Not only can you book routine and urgent appointments but you can, also, request fit notes, check your symptoms, access self-help services and much more!

You can sign in using your existing NHS account login or by creating a new account.

Download AskFirst by clicking the link opposite.

For more information click here.

To request an urgent appointment for today or tomorrow (Monday to Friday):

• phone us on 0208 651 1141, Monday to Friday from 8am

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 7 days:

• use the NHS App (available 24/7) to request an appointment
• phone us Monday to Friday 8am to 6.30pm
• visit the surgery and speak with a receptionist. We are open Monday to Friday 8am to 6.30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

If you feel like you need a longer appointment or have multiple conditions that need seeing to, please feel free to book an extended appointment. If booking by phone then simply ask the Receptionist you are talking to. If you are booking through online services then find a day with two back-to-back slots that suit you and book them in.

If you find it difficult to get up the stairs to the consulting rooms, please either ask for an appointment with a downstairs healthcare professional, or, if you specifically want to see a staff member who works upstairs, you can ask reception to book an extended appointment and they can let that member know to come down on the day.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• phone us on 0208 651 1141, Monday to Friday from 8am
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, or by video call
• if you need an interpreter
• if you have any other access or communication needs

If possible please try to telephone reception before 10:30am if you require a home visit.

A doctor, nurse or Paramedic may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse or Paramedic, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.

This is a GP hub based at Farley Road. We provide additional access to both phone and in-person GP appointments available from Monday to Friday 4 to 8pm. The hub extends the service on a weekend with GP appointment availability on Saturday 9 to 5pm.

We have availability on Saturday mornings where we offer the following practice Nurse Appointments: Asthma review, Diabetes review, COPD review, contraceptive Pill check, DEPO, Smears, Injections, Child & Adult immunisations, Dressings, ECG & Blood tests.

These can be booked via the surgery or by calling 111.

We are participating in a new approach to improve access for patients to GP appointments. The aim is to direct patients to the most appropriate healthcare professional, which may be a GP, Pharmacist, Paramedic, First Contact Practitioner or a Link Worker.   From February 2022, if your symptoms could be resolved by a booked consultation with the pharmacist instead of the GP, you will be given a same-day referral to a pharmacy of your choice.

We think this is a good thing. Once you see how great your local pharmacist is – they are highly trained and skilled clinicians experienced in treating minor illnesses – we don’t think you’ll look back. This will also help us to free up GP appointments for people with more complex health needs and ensure that everyone gets treated at the right time, by the right healthcare professional.

For further information visit our Minor Illness page or complete a self-referral form to your local pharmacy